Day in the Life of iOS Apple Tech Support

1. Check on replacement iPhone or Repair: https://checkrepair.apple.com


2. This particular caller could barely read the email to reset her apple id password. She was trying 'google' every thing instead of typing a URL (address) in the address bar, but that's not even the half of it. This is like speaking with a 3-year-old.
   
   This is not an attempt to disparage or belittle the caller and it has nothing to do with technical savvy or know-how, but everything to do with a lack of intelligence.
   
   Twenty-five-minute call, finally got her "iPhone Set-up" finished (she had to go through a brief set-up after updating to iOS 9.1 on her iPad). Some people really should not have a "smartphone" because it's the antithesis of the users intellect and ability to follow simple directions.
   
   Also, iPhone security is much tighter than other smartphones, which means you can easily be locked out of the iPhone with too many "failed attempts" at signing in with a passcode, Apple ID Password, Touch ID, or Apple Pay.


3. Incoming email problem: Need to contact email service provider, but they told him to call Apple. Check "Charter Email" settings. Re-enter email password under "Incoming Settings." Sent test email, problem solved.


4. Uninstall/Reinstall iTunes on Windows 10 PC.


5. Mis-directed call, need AppleCare for Enterprise for business accounts.


6. iPad user went to shady website and picked up a bug/virus. Go to Settings - Safari - Clear - Clear History and Website Data.


7. Apple ID has been disabled: See "If your Apple ID is locked."
   
   If your Apple ID is locked for security reasons, you might see one of these alerts:
   • "This Apple ID has been locked for security reasons."
   • "This Apple ID has been disabled for security reasons."
   • "You can't sign in because your account was disabled for security reasons."

When you see one of these alerts, go to to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.




www.apple.com/ca/contact



8. Activation Lock: iPhone is disabled and needs to be taken out of Activation Lock. When you see a letter, asterisks or dots, and @aol.com, @gmail.com, @icloud.com, etc., the iPhone is in Activation Lock and cannot be used until the customer/user can sign in with the original Apple ID password for the email displayed.
   
   If the email is not recognized, the only way to resolve this issue is to manually erase the iPhone. Take the iPhone to the Apple Store with your "proof of purchase" receipt and the iPhone can be manually erased. If an Apple Retail Store is too far away, call AppleCare (1-800-MYAPPLE - 1-800-672-7753) and have the Apple Advisor to send you an email to attach a copy of your receipt. In 3-5 business days, your iPhone will be erased (if you send in a valid receipt).


9. Add Credit Card to iTunes account: Tap Settings - iTunes and App Store - tap on your Apple ID email address (if you're signed in, the email will be a blue link) - View Apple ID - enter Apple ID password and tap "OK" - Payment Information.