Recovery Mode - Device Locked with Passcode

Device off and not connected to computer. Press and hold home button and insert USB (Lightning Connector Cable) to device. Keep holding home button until you see the Apple logo first, then the iTunes logo and USB Cable.

On Your Computer, in iTunes you will see:

"There is a problem with the iPhone/iPad/iPod that requires it to be updated or restored." Click "Restore" Click "Restore and Update" Click "Next" Click "Agree"

You'll see "Extracting Software" and "Waiting for iPhone" at the top of iTunes.

Depending on the speed of your Internet connection your device can be erased in 15-20 minutes or it can take over an hour.

You will also see:

• iPhone/iPad/iPod Recovery Mode
• iTunes is restoring the software on this iPhone/iPad/iPod Touch.

As you're going through the setup process on your device, do not restore from a backup because you will be restoring the same passcode (same problem) you previously had. If you didn't have a problem with an unknown passcode it's OK to restore from an iCloud or iTunes backup.

If you feel you had software or compatibility issues with your device, it's best to set it up as a new device rather than restore from a backup.