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No backup often causes major aggravation with Apple users, so don't get upset with tech support if they cannot miraculously save your data. If you refuse to take the time to backup to iCloud (virtual backup to the 'Cloud') or manually via iTunes, by connecting your iPhone, iPad, or iPod to a Windows or Mac computer, and something goes wrong with your device, or it's lost or destroyed, you have no one to blame but yourself.
Saying to tech support, "I didn't know how to do it," is not relevant because Apple does not maintain a 'secret' data base with customer pictures or data backed up.
It's YOUR responsibility to backup your data. Let me say it again. IT'S YOUR RESPONSIBILITY TO BACKUP YOUR DATA.
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When you back up your iPhone, your data is safe. You can restore your phone to the way you had it the last time you made a backup, or move your data to a new iPhone.
Backup to your Computer
- Use iTunes to back up to your computer. To do so, plug your iPhone into your computer. When you do, iTunes will either start a backup for you, or you can manually start one. Do this by clicking your iPhone and choosing Back Up Now.
Backup to iCloud
- Use iCloud to back up wirelessly to the cloud. When you do, your iPhone will back up overnight when you’re not using it. Just be sure it’s on Wi-Fi and charging. Turn backups on in Settings > iCloud > iCloud Backup.
